TERMS OF USE

Payment methods
Sérent accepts payment with VISA-Dankort, VISA, VISA Electron, Mastercard, Maestro and PayPal. We do not charge card fees. Payment will only be deducted from your account when the item is shipped.
Sérent uses an approved payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that no one can read your information.

For returns, please contact and complaints should be sent to:

Sofie Kruse
C/O Sofie Kruse Clausen
Strandvejen 67B, st. th.
2100 Copenhagen Ø.
Denmark

We do not accept packages sent cash on delivery.

Right of withdrawal
You have a 30-day right of return on items purchased in our webshop.
The period is calculated from the day you receive the order.
The notice must be given by email at contact@serentatelier.com, In the notice, you must clearly state that you wish to exercise your right of withdrawal.

Canceling part of the purchase
If you have purchased multiple items from us, you have the option to return one or more items, even if they were purchased in one order.
Please note that you will not be refunded the shipping costs if you cancel part of your purchase.

The condition of the item when you return it
You are only liable for any deterioration in the value of the goods caused by handling other than what is necessary to determine the nature, characteristics and functioning of the goods. In other words, you can try the item in the same way as if you tried it in a physical store.
If the item has been used in addition to what is described above, we consider it to be used, which means that if you cancel the purchase, you will only receive a partial or no refund of the purchase price, depending on the commercial value of the item.
To receive a full refund, you must do the same as you can in a physical store. You can test the item, but not actually use it.

Refund of the purchase amount
If you regret your purchase, you will get your money back. If the item is impaired, we will deduct the amount you are liable for.
We will refund all payments received from you, including delivery costs (except for additional delivery costs where you have chosen a delivery method other than the cheapest standard delivery method we offer), within 30 days from the day we receive your notice of withdrawal.
We will refund the money using the same means of payment you used for the purchase, unless we have agreed otherwise.
We may withhold payment until we have received the goods, unless you send us proof that you have returned them.

The item is shipped to:

Sofie Kruse
C/O Sofie Kruse Clausen
Strandvejen 67B, st. th.
2100 Copenhagen Ø.
Denmark

We do not accept parcels without delivery or parcels sent cash on delivery.

Right to complain
There is a 2-year warranty in accordance with the Danish Sale of Goods Act.
The warranty does not apply to errors or damage caused by incorrect operation of the product.

Sérent will cover return costs to a reasonable extent.
If you as a consumer want to complain about your purchase, please contact us by email contact@serentatelier.com. If we do not succeed in finding a solution, you can send a complaint to

Center for Complaint Resolution
The House of the Boards
Toldboden 2
8800 Viborg, Denmark

www.forbrug.dk

If you reside in an EU country other than Denmark, you can complain to the EU Commission's online complaint portal here - http://ec.europa.eu/odr
If you submit a complaint here, you must provide our e-mail address: contact@serentatelier.com.
The terms and conditions were last updated on 31.1.2026